Duck Creek Technologies: Duck Creek honors Philadelphia Insurance Companies with the Standard of Excellence Customer Award at Formation '25

Philadelphia Insurance Companies, a global provider of intelligent solutions with a forward-thinking approach to property and casualty insurance, was honored with the 2025 Standard of Excellence Customer Award for transforming the Business Owners Policy at its flagship customer conference held this week in Orlando, Florida.

The Duck Creek Standard of Excellence Customer Awards recognize customers who have achieved the highest level of excellence through the implementation of Duck Creek solutions and who share a vision to advance their business and actively shape the future of the insurance industry. The awards recognize PHLY for outstanding achievements in digital transformation and innovation in insurance operations.

Together with Ernst & Young, LLP (EY US), PHLY leveraged Duck Creek's cloud-native, SaaS-based solutions—including Duck Creek Policy, Duck Creek Insights, and the Duck Creek Producer Portal—to reimagine the delivery of Philadelphia Insurance Companies' BOP policies (PHLYBOP), achieving significant advances in operational efficiency, customer experience, and market responsiveness.

"This award underscores the power of collaboration and the strength of our technology partnerships," explains Brent Skiles, SVP of Insurance Operations at Philadelphia Insurance Companies. "Together, we've helped PHLY launch a future-proof platform that meets the needs of our broker and agency partners while scaling for tomorrow's opportunities."

Faced with the need to modernize legacy systems, PHLY pursued a digital-first strategy to reduce manual processes and enable data-driven decisions and a deeper, strategic understanding of customer needs. With Duck Creek solutions, PHLY achieved the following results:

• Automated policy lifecycle management – ​​with greater speed and precision;
• Real-time data access and analytics for decision-making and regulatory compliance;
• A modern, agent-centric user experience via the Duck Creek Producer Portal;
• Rapidly launch BOP products across multiple states using pre-configured templates and scalable APIs.

The groundbreaking launch of the redesigned BOP offering took place in three states at the end of 2024, with expansion to 20 additional states planned for 2025. PHLY's transformation has already resulted in increased market share, enhanced customer satisfaction, and stronger channel partner engagement—setting a new standard for excellence in digital insurance processing.

"Philadelphia Insurance Companies has demonstrated what's possible when a forward-thinking insurer leverages modern technologies to meet complex market demands," said William Magowan, SVP of North American Sales at Duck Creek Technologies. "Their strategic use of Duck Creek OnDemand, Policy, Insights, and Producer is an outstanding example of how insurers can implement significant transformations quickly and at scale."

Duck Creek recognizes PHLY's impressive success in the property and casualty insurance industry.

About Duck Creek Technologies : Duck Creek Technologies is a global leader in intelligent solutions, enabling the future of property and casualty insurance. All are available through Duck Creek OnDemand . Visit www.duckcreek.com to learn more. Follow Duck Creek on our social channels for the latest information - LinkedIn and X.

About Philadelphia Insurance Companies

For over 60 years, Philadelphia Insurance Companies (PHLY) has provided stability and security through long-term partnerships with customers, brokers, and independent distributors throughout the United States. We offer commercial property and casualty insurance, comprehensive risk management, and professional claims handling for over 120 specialized industries.

As a proud member of the Tokio Marine Group—one of the world's largest insurance groups—PHLY's exceptional financial strength has been validated since 2011 by the highest ratings from independent rating agencies: "A++" (Superior) from AM Best Company and "A+" from Standard & Poor's. PHLY has been nationally recognized as a member of Ward's Top 50 since 2001, as one of Business Insurance's "Best Places to Work in Insurance" since 2010, and as one of America's Best Midsize Companies by Forbes.

For more information, visit PHLY.com and find us on LinkedIn .

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