The company couldn't keep its promise and decided to refund the money.

Bloodlines 2, one of the most eagerly anticipated games in the gaming world, has become the center of a new controversy just weeks before its release. Players who pre-ordered the Premium Edition from the PlayStation Store are now being refunded.
Unexpected DecisionDevelopers Paradox Interactive and The Chinese Room announced on their official Discord channel that the refund process will begin on September 8th. This decision specifically applies to Premium Edition owners and will not affect standard edition users. Players will be able to re-order the game after the refund, but the new content regulations have not yet been finalized.
DLC CrisisThe most widely discussed reason behind the refund is the downloadable content (DLC) "Shadows and Silk." The fact that two of the six vampire clans were only available for paid content caused considerable backlash. It's reported that the developers are planning to add these two clans to the base game and reorganize the DLC, thus changing the content of the Premium Edition.
Only For PlayStationThe announcement currently only covers the PlayStation 5 version. A similar refund process hasn't been announced for PC and Xbox users. However, it's rumored that a more comprehensive announcement will be made on September 17th, and that the regulations may be applied to other platforms as well. This uncertainty has raised questions for players in the lead-up to the game's release.
Almost to ExitDespite all this controversy, preliminary impressions indicate that the game has received positive reviews. Despite repeated delays and challenges facing the development team, Bloodlines 2 is expected to launch as planned in October. The refund process suggests that the game is being prepared for its launch with cleaner, more player-friendly content.
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