Flowable Named in the latest Gartner® Market Guide for BPA Tools

ZURICH, Switzerland – Zurich-based automation platform Flowable has been recognized as a Representative Vendor in the Gartner newly released Market Guide for Business Process Automation (BPA), which we feel reinforces its role in delivering AI-enhanced, standards-driven workflow solutions for complex enterprise environments.

As enterprise environments become increasingly dynamic, automation platforms must support varied use cases across departments and systems. Modern BPA solutions now integrate intelligent agents, rule engines, and human-led decisions to improve speed, consistency, and adaptability. Our key takeaway from this report is that it recommends evaluating platforms that integrate these inputs into a single system governed for visibility and accountability.

We feel that Flowable meets this guidance by offering an open framework that supports regulatory needs while enabling fast, process-driven outcomes.

In our view, Flowable’s inclusion in the Market Guide acknowledges its unified platform’s ability to coordinate AI models, people, and business logic through a low-code, open-standards framework.

This approach directly supports enterprise teams managing high-stakes processes like claims handling, customer onboarding, and risk management.

The platform allows users to manage both predictable tasks and unstructured work in the same environment. Insurance claims, loan origination, and service escalations, for instance, can all be addressed without jumping between tools or sacrificing oversight.

Flowable is a front-runner in “agentic” automation, a method of embedding AI agents, systems, and people into a single operational layer. Businesses today require platforms that connect diverse endpoints, AI models, RPA bots, and human input, into coordinated, auditable flows.

Flowable’s approach is grounded in dynamic case management, allowing organizations to manage both routine operations and irregular scenarios in the same interface, driving operational clarity and flexibility.

Flowable integrates oversight directly into process design. Its system includes model tracking, rule enforcement, version control, and auditing features that are vital for industries like banking and healthcare.

Every decision can be traced and evaluated, allowing organizations to meet stringent internal standards and regulatory demands without slowing down operations. This is in direct response to industry demand for transparent, governed automation, where oversight cannot be compromised.

By supporting global automation standards of BPMN, CMMN, and DMN, Flowable aligns with open enterprise connectivity and avoids proprietary constraints. Its architecture is designed to connect with existing infrastructure, allowing organizations to expand automation without overhauling what already works. This approach ensures that companies can scale automation projects while maintaining flexibility in technology decisions.

Choosing the right enterprise automation platform impacts every area of an organization. Flowable reflects practical benefits for operations, transformation, risk, and finance leaders across large enterprises.

Operational Efficiency: Flowable automates entire departmental processes, reducing manual hand-offs and errors. Operations leaders gain a unified view of workflows, improve productivity, and enable teams to focus on high-value work while the platform manages routine and exception-driven tasks.
Agility and Continuous Improvement: Transformation directors and CXOs benefit from the platform’s flexibility. New AI tools or policy changes can be incorporated quickly, allowing rapid response to evolving business needs without extensive retraining or redevelopment.
Governance and Compliance: Every automated decision is fully traceable, auditable, and governed, meeting the rising need for “new forms of management and governance” recently identified by Forrester. Audit trails, policy enforcement, and approval checkpoints are embedded into workflows to meet internal and regulatory standards.
Customer Experience and Financial ROI: Coordinated automation helps deliver better outcomes at lower operating costs. Tasks like customer onboarding, account updates, and claims can be resolved faster through consistent, AI-personalized processes that operate 24/7 across omnichannel touchpoints.

Flowable empowers enterprises to move faster, operate smarter, and maintain governance at scale. Its enterprise automation platform focuses its design on transparency, adaptability, and real-world value.

Gartner, Market Guide for Business Process Automation Tools, 20 May 2025, Tushar Srivastava, et. Al. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation.

Gartner’s research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Flowable is a global provider of enterprise automation software, headquartered in Zurich, Switzerland. Since 2010, it has helped organizations coordinate business automation, people, and processes through a unified platform built on open standards. It serves leading enterprises across sectors where adaptability and accountability are essential.

Violet Diamanti-RaceSenior Product Marketing Manager

[email protected]

+41 31 329 09 00

Website: flowable.com

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Flowable Named in the latest Gartner® Market Guide for BPA Tools

We feel that Flowable meets this guidance by offering an open framework that supports regulatory needs while enabling fast, process-driven outcomes.

In our view, Flowable’s inclusion in the Market Guide acknowledges its unified platform’s ability to coordinate AI models, people, and business logic through a low-code, open-standards framework.

This approach directly supports enterprise teams managing high-stakes processes like claims handling, customer onboarding, and risk management.

Operational Efficiency: Flowable automates entire departmental processes, reducing manual hand-offs and errors. Operations leaders gain a unified view of workflows, improve productivity, and enable teams to focus on high-value work while the platform manages routine and exception-driven tasks.
Agility and Continuous Improvement: Transformation directors and CXOs benefit from the platform’s flexibility. New AI tools or policy changes can be incorporated quickly, allowing rapid response to evolving business needs without extensive retraining or redevelopment.
Governance and Compliance: Every automated decision is fully traceable, auditable, and governed, meeting the rising need for “new forms of management and governance” recently identified by Forrester. Audit trails, policy enforcement, and approval checkpoints are embedded into workflows to meet internal and regulatory standards.
Customer Experience and Financial ROI: Coordinated automation helps deliver better outcomes at lower operating costs. Tasks like customer onboarding, account updates, and claims can be resolved faster through consistent, AI-personalized processes that operate 24/7 across omnichannel touchpoints.